pcX Order Info & Policies
Order & Information
If phoning to place your order, PLEASE have all your information ready including full SKU#'s, quantities, and all personal/payment information. However; we encourage our customers to place their orders online. This will ensure faster processing and secure payment processing.
Please Note: pcX offers “real-time/live” inventory and processing. All Sales Are Final
NOTE: There is no minimum order.
NOTE: For US and INT'L orders that select untrackable postal method, over $500 USD in value, pcX will contact you to suggest an alternate shipping method (fully trackable, and signature required), to ensure it's safe delivery. Thus, customers who insist on AIR MAIL or EXPRESS POST shipment methods (over this value), will take full responsibility for loss or damage of order. All Sales Are Final.
We have implemented a WISHLIST option, where our customers can create a collection of desired products saved in your user account... Any questions you may have on any of the items you have chosen I.E. Price, Lead Time, Stock Availability, can be emailed directly to us from your wishlist page.
You are able to convert any of your wishlists into an order which you can then submit for processing.
All items are F.O.B. (Freight on Board) Burlington, Ontario, Canada.
We ship all in-stock orders within 48 hours of ordering and/or receiving payment, with the exception of holidays and shipping company holiday closures.
You will be contacted if an item is out of stock, which you can then wait for the item to arrive, be refunded for the difference or receive the difference in the form of a gift certificate that you can apply to your next order.
SHIPPING METHOD & SERVICE LEVELS:
Please choose your preferred shipping method. (NOTE: Small Package Mail does not offer a Tracking Number nor does it offer Insurance)
Any applicable customs, duties, and taxes are the responsibility of the consignee.
NOTE: For US and INT'L orders that selected untrackable postal method, over $500 USD in value, pcX will contact you to suggest an alternate shipping method (fully trackable, and signature required), to ensure it's safe delivery.
Small Packet Air Mail (Not Trackable or Insurable): Delivery is generally between 7 to 10 business days in North America; Up to 45 days to International destinations.
Expedited Mail (Trackable): Delivery in Canada ONLY; 2-5 business days. (Insurance is available upon request)
Express Post (Trackable): Delivery is 1 to 2 business days in Canada. (Insurance is available upon request)
UPS (Trackable, and Signature Required unless stated otherwise.)
CANADA/USA only: Delivery is 3-5 business days to most major North American cities.
UPS Express (Trackable, and Signature Required unless stated otherwise.): Delivery is next business day to most major North American cities: 2-day delivery to most centers in Western Europe; 2-4 days in Asia.
USA/INTN'L: Delivery is 5-10 business days to most major USA Cities and approximate 21 days to International destinations.
ALL PRICES AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE. All Sales Are Final.
Shipping costs are calculated by using the shipment's weight or its cubic displacement, whichever is more (those are carrier rules, not ours). Our online shipping calculator will display your total at time of check out. Products that qualify for the FREE Ground Shipping promo (Value FSP -14.95), or has a FREE Ground Shipping note displayed... Will reflect that amount based that the order is over $100.00 (not including freight) & only applies to *Major Urban Centers* - Remote Areas are extra.
Payment options are as follows:
VISA, MASTERCARD, AMEX, DEBIT, PAYPAL, E-TRANSFER, BANK TRANSFERS, MONEY ORDER.
• MONEY ORDER: We accept “International Money Orders” in USD or Canadian Dollars.
No US Postal money orders are accepted.
• BANK DRAFT: In U.S. or Canadian Dollars.
NOTE: We do not accept personal or company cheques
• BANK TRANSFERS (TT Wire): Larger orders only, additional $35 fee is applied. Please contact us for details.
• E-TRANSFER: When you have received your confirmation total, payment can be sent to email@example.com Don't forget to tell us your password to your question.
NOTE: ALL PRICES AND AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE. All Sales Are Final.
GEOGRAPHIC LIMITATIONS ON USE:
Like most Internet Web sites, this Site is accessible worldwide. However, not all Parts ConneXion products or services are available to all persons, or in all geographic locations. Parts ConneXion reserves the right to limit the provision of its products and services to any person, geographic area, or jurisdiction, and to limit the quantities of any products or services that it provides. You agree to comply with all applicable laws and local rules regarding the transmission of technical data, acceptable content, and online conduct. CLICK HERE, for the current list of countries pcX is unable to sell to, based on either the Area Control List; or Export Control List; or Restricted Sale of US-made Goods List; or Export Sanctions List - for both Canada & the US.
*PTFE - (Teflon) Explanation
* PTFE is an acronym for the synthetic fluoropolymer known as PolyteTraFluoroEthylene. The best known brand name of PTFE is Teflon®, a registered trademark owned by the Chemours Company FC, LLC. Chemours was assigned this trademark on January 1st, 2015. Previously, this proprietary trademark was owned by the Dupont Co. - the firm which discovered this compound in 1938, and who registered the original trademark in 1945.
If an item that you have purchased is out of stock, we can create a back order for you and ship that particular when it arrives or refund you the amount on the out of stock item, otherwise you can use the difference in what you paid as a store credit.. We will send you a gift certificate in that amount.
NOTE: Due to some supplier lead times and the specialized nature of the products we carry (some of which are made to order), some back-ordered items may have very long lead times.
CHANGES TO ORDERS:
You can request that we remove items from the order due to your error (we will refund you the cost on the removed items) but we are unable to add.. In this case, you will need to place a new order.. We will ship together and refund you one of the shipping charges.
PLEASE NOTE: Orders placed through our "live" e-commerce system will ship same day or within 48 hours, pending order volume, stock.
Orders for WIRE cannot be cancelled or returnable once cut from the master spool. All Sales Are Final.
a) Since we, at Parts ConneXion, do not control the use of the products we sell, there are no expressed or implied warranties beyond those stated herein from the manufacturer, and we will not be responsible for any consequential or indirect damages incurred from improper use or handling (including static electricity). Parts ConneXion disclaims any implied warranties of merchantability or fitness for any particular purpose. Parts ConneXion acts only as a distributor of products manufactured by other companies, and expressly limits its liabilities to any guarantees extended by the manufacturer, which Parts ConneXion passes on to the customer. No warranties apply if the goods are in any way altered or modified after delivery by Parts ConneXion or its carriers.
b) FUSES & WARRANTY
IMPORTANT NOTE: PLEASE TEST YOUR FUSE BEFORE INSTALLING IT IN YOUR UNIT
(use a continuity tester or digital multimeter)
The nature and purpose of a fuse is to "blow" when it encounters some form of ac anomaly, power surge or internal fault, in order to protect your gear from serious damage. So, blowing is not a failure mode - it’s a performing as designed.
If the fuse has continuity when installed, it is a viable fuse. That is why no manufacturer provides a warranty on blown fuses (only on fuses that do not have continuity prior to installation).
NOTE: The “blow characteristics” will differ slightly (due to the different metallurgy of the fuse elements) between commercial grade and audio grade fuses. We can't guarantee that your audiophile grade fuse, won’t blow at a different in-rush current threshold, than your stock commercial fuse would.
pcX does not refund or exchange "blown" fuses.
PARTS RETURN POLICY:
It is the responsibility of the purchaser (i.e. YOU!) to determine the suitability of parts for their intended application when placing your order. Please unpack and inspect your shipment within 48 hours of receiving your order.
a) pcX will only take back parts in situations where they are defective or are incorrectly shipped. We accept no merchandise for return without a Return Material Authorization number (RMA#) which may be obtained by contacting our order service department and supplying the original invoice number and date.
b) pcX may accept (at our discretion) returns, under special circumstances. However, in these cases, a store credit will be issued for the value of goods returned, less a re-stocking charge of 15%. All returned goods must be in their original saleable condition and in original shipping containers. Orders for WIRE are not cancellable or returnable once cut from the master spool. Any returned parts that have been soldered, leads trimmed, etc, will NOT be refunded.
c) Defective or incorrectly shipped merchandise will be fully credited or replaced at our discretion, subject to inspection of the returned merchandise.
d) Parts must be returned within 30 days of shipping (or within manufacturers’ warranty) to be eligible for replacement or credit.
e) Custom orders, assembled, or non-stock items are not returnable.
f) Make sure you check with one of our sales reps on return shipping methods, when calling for RMA #.
g) The parcel must be shipped via "trackable "Postal" means", as we will not issue credit until returned items are in house.
h) All Sales Are Final.
All shipments should be inspected upon delivery. Any damages incurred during shipping should be IMMEDIATELY CLAIMED to the CARRIER. The shipment of items to replace defective merchandise will be done via Small Package Airmail, or equivalent low cost method.
INSURANCE & EXTRA COST:
All EXPRESS/EXPEDITED POST, USPS and UPS shipments are automatically insured for $100.00. Additional insurance is available upon request. (Excluding AIR MAIL) Rates are indicated below:
$1.00/$100 for UPS
$2.85/$100 for Canada Post
NOTE: International shipments can only be insured for the declared customs value of your order.
One of the most valuable services Parts ConneXion offers is the advice of our technical staff. It is often better to put your question, along with all other relevant information, by EMAIL (firstname.lastname@example.org), FAX, or mail it to us. While we try to answer as many technical inquiries as possible, due to the sheer volume we receive, we cannot guarantee a timely response to every technical inquiry. (Besides, we will freely admit that we do not have ALL of the answers!)
SKU# (Stock Keeping Unit Number):
This reference code is displayed on our website (usually to the right of the product image) as well as on your order confirmation and your tracking confirmation. The SKU code is a unique product identifier and is used to track parts/products in our inventory system.
It is a two-part code – an alpha and a numeric. If both parts of the code are used, order accuracy is improved and processing is expedited. We require this code when placing your order by phone.
Our customers are extremely important to us. If you have any comments or suggestions on our products or services, please feel free to contact us. We need your input to serve you better.
Any applicable customs, duties, and taxes are the responsibility of the consignee.
ALL PRICES AND AVAILABILITY SUBJECT TO CHANGE WITHOUT NOTICE.
We understand that privacy is one of the biggest concerns for Internet users. Parts Connexion respects the privacy of every person who visits our Web site or purchases the products we stock or the services we provide. We have created this statement to demonstrate our commitment to your privacy and to illustrate the value we place on the information you provide to us.
Parts ConneXion’s business scope:
The company has two lines of business:
- The retailing of Audio parts and components to the DIY (Do-It-Yourself) audio hobbyist and audiophile, world wide and,
- The modification and repair of audio amplification equipment.
- Links to Other Web Sites: Parts Connexion Web sites contain links to other sites. Parts ConneXion is not responsible for the content or privacy practices of these sites. We encourage you to read the privacy statements of these linked sites, as their policies may differ from our own.
ABOUT INFORMATION YOU VOLUNTEER
In various places on our Web sites, we may request information from you. This might include your name, email address, other contact information or demographic data such as your age or occupation. We use this information to:
alert you, as a customer of record, to new products, product changes, service up-dates and special pricing via our newsletter “eConneXion”,
send you our newsletter, ”eConneXion” if you have requested it by direct subscription, or have been a past customer, only,
provide you with information you have requested about the company, the products we sell and/or the services we provide,
collect survey data to improve our product offerings and services,
send you or a colleague an email you've requested,
classify our users and correspondents into demographic categories so that we can better track the issues, concerns and preferences of those groups and, ultimately, deliver products and services that more accurately meet their needs
We will never share, sell, or rent individual personal information without your advance permission or unless ordered by a court of law. When you volunteer information that may be shared with our partners, we will ask you explicitly to grant us such permission by opting in on a Web page.
CONTESTS AND SURVEYS
Periodically, we will run contests and surveys for our customers and website visitors. Participation in these is entirely voluntary, and you have a choice whether or not you disclose the requested information. Information requested may include contact information (such as name, email address) and demographic information (age, postal/zip code, answers to specific questions, etc.).
We use contact information to notify winners. Other information we collect is aggregated and used by Parts ConneXion to improve our product and service offerings.
When you subscribe to our newsletter, “eConneXion” we provide simple instructions, in each newsletter located at the bottom of the newsletter via an iContact link.
As this is an ecommerce website we will be receiving your credit card information through our safeguarded SSL(Secure Sockets) type technology at least 128-bit encryption.
Parts ConneXion does store your contact information to expedite technical support if you request it, and to provide you with information about new products services and special pricing.
ABOUT INFORMATION WE COLLECT AUTOMATICALLY
Technical and Demographic Information
Parts ConneXion collects technical and demographic information about you that does not personally identify you. Examples of this type of information include the computer operating system you use, your Internet browser, your domain name and IP address, and the Web pages you view. IP addresses are not linked to personally identifiable information.
We use this information to diagnose problems with our Web site and to better tailor its content to your needs.
The items added to your shopping cart are stored on a cookie that remembers your items for 7 days. It stores the items for you incase you want to come back to the cart later, if you do not wish the items to be remembered for you please hit the Empty Cart button.
Open Rates and Clicks
When Parts ConneXion sends messages such as our newsletter, “eConneXion” we track the open rates of the HTML version of these messages. This allows us to improve the quality of the messages we send. We cannot track open rates on plain text messages.
Parts ConneXion may also track clicks on website links included in the messages.
None of this information is linked to personal information that can identify any individual person.
HOW WE PROTECT THE INFORMATION YOU PROVIDED
Parts ConneXion takes strong precautions to protect the information you provide from loss, misuse, unauthorized access, alteration, or destruction.
In some cases, Parts Connexion stores databases with iContact.com, a leading provider of ‘managed services’ for newsletter mailing lists for internet retailers. These lists contain email addresses, as well as other information the client has submitted. These lists are subject to the same security as data Parts ConneXion collects itself, and is never shared with others.
All Parts ConneXion employees are made aware of the importance we place on privacy, and what they can do to ensure customer information is protected.
HOW YOU CAN CHANGE INFORMATION YOU PROVIDED
If you have provided information to Parts ConneXion and would like it deleted from our records, or you would like to update information you've given us, please send an email to email@example.com
If You Feel You Have Received Unsolicited Email
Parts Connexion does not send or condone unsolicited email, or "spam". We send email only to people who have requested our newsletter, or asked for information about our products and services.
If you feel you've received unsolicited email from Parts ConneXion, please send a message to firstname.lastname@example.org. We promise to deal with your issue promptly.